TLC Associates is committed to call center excellence.

We aim to deliver program results that will exceed your expectations and return a positive ROI. Winner of numerous awards including IQPC’s Call Center Excellence Award (2009, 2010 and 2011) and *Customer Interaction Solution’s* MVP Quality Award (2010), TLC Associates offers the dedicated support you need to create long-lasting customer relationships.

Read what our customers are saying:

Office Depot

“TLC has done everything we have asked of them and at a high level. I’d like to reach out and offer my assistance with a high recommendation to any potential clients you may want me to talk to. I can attest to the great people, processes, and results your company achieved while working for Office Depot. I would be proud to be a part of your “Recommendation” list for TLC. You and your company have earned it.”

Tim McGrath
V.P. Customer Service
Office Depot Business Solutions Division

J. Crew

“Our number one priority is providing an elevated customer experience. Partnering with a company who had that same goal was our mission — and TLC Associates was an obvious choice. Both the leadership team and associates are professional and knowledgeable about our brand, customers, and needs of the business. I would highly recommend them to anyone looking for a team to represent them with excellence and integrity.”

John O’Dell
Vice President, Customer Care
J. Crew

Cole Information

“It is not easy keeping a sales team supplied with qualified leads, but the Business-to-Business lead generation experts at TLC Associates have been successful in delivering to us sales prospects that convert to closed business since 2007. Their mature and experienced agents are skilled at cold calling into organizations of all sizes, navigating through gate-keepers at every level, and identifying the best person our inside sales team can present our product to in order to close the sale. This self-directed and proactive lead generation team consistently meets and often exceeds our expectations, which only serves to reinforce our decision to use Thomas L. Cardella as our sole outsourcer and primary supplier of qualified leads to the Cole Information sales team.”

Mark Nelson
Vice President, Sales and Service
Cole Information

Saleseek Partners, Inc.

“Because of the human interaction that we entrust our call center suppliers to perform, proper criteria in the selection of an outsource resource is critical. Companies that can achieve competent performance in the production of phone calls, back it up with decent IT support for reporting and fulfillment requirements, and do so with solid account management can be found. But a firm that does all of this in an exceptional way is rare. What selection criteria help us reach this higher standard? Proactivity, integrity and consistency. Since 1992, I have found these qualities in Tom Cardella-led initiatives and companies.”

Sam Kades
Saleseek Partners, Inc.

Contact Centers

“When people think about outsourcing, they fear what will happen to their most precious asset, the relationships with their customer base. Will someone service their customers as well? Care about them in the same fashion? Represent with a commitment to quality? What you will see in any organization that Thomas Cardella has been a part of is the commitment to seamless integration with the client. Fully functioning as an extension of your internal team, TLC Associates delivers honest and up-front communication at all levels in the organization.”

Katrina Wells-Partain
Vice President,
Contact Centers