New Management in Keokuk Center

March 27th, 2014

TLCA New Management 2.2014

Top Four Call Center Groups on Linkedin

October 7th, 2013

LinkedinBigLinkedIn has provided many avenues to connect, engage, and learn from industry experts. People from all over the world in the call center industry have taken advantage of this.. Read the rest of this entry »

TLC ranks 20th as Largest Global Call Center

September 23rd, 2013

tlc-logoTLC Associates ranks high in call center industry

TLC Associates (formerly Thomas L Cardella & Associates is proud to announce that TMC, a global, integrated media company, has named TLC Associates on its 28th Annual Top 50 Teleservices Agencies Ranking.

“TLC Associates is honored to be listed as one of the Top 50 Teleservices Agencies by CUSTOMER Magazine since 2008,” President of TLC Associates Thomas Cardella said. “Bringing new customer engagement models to the market has been our passion since day 1 and to receive recognition like this from the call center world means a lot to all the people inside of TLC.”

This past year TLC Associates ranked domestic only outbound calling 9th. Inbound domestic calling 17th, and global aggregate 20th.
At the start of the second quarter of each year since 1986, TMC has delivered its Top 50 Teleservices Agency Ranking lists. In this issue, we are pleased to present the 28th edition, listing the top teleservices firms in the world.

The rankings are derived from extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies.

TLC Announces More Jobs to Iowa

July 17th, 2013

325 New Jobs to Eastern Iowa
Thomas L Cardella & Associates to bring 325 new jobs to Iowa and open new facility

Thomas L Cardella & Associates (TLCA) announced today that they have signed two new clients and will expand two current clients that will create 325 new jobs in eastern Iowa beginning in August of 2013. Read the rest of this entry »

TLC Associates Receives Recognition from IQPC

June 18th, 2013

For the sixth straight year TLC Associates received recognition from the IQPC Call Center Awards for Best Outsourced Provider. Read the rest of this entry »

Thoughts from the IQPC Call Center Week

June 17th, 2013

VegasIt was the 14th annual IQPC Call Center Week at Caesars Palace in Las Vegas this week. The event was well organized and larger than last year. Read the rest of this entry »

Top 5 Reasons to Outsource in 2013 (saving money is not one of them)

January 23rd, 2013

bigstock-Highway-sign-as-symbol-of-Outs-26434235Outsourcing your call center services is a big decision and can have a tremendous impact to your overall business model. Read the rest of this entry »

New Jobs to Iowa and Keokuk

December 18th, 2012

150 New Jobs in Keokuk
Thomas L Cardella & Associates to bring up to 300 new jobs to Iowa; 150 new jobs to Keokuk.

Thomas L Cardella & Associates (TLCA) will create up to 300 new jobs in Iowa in 2013, with 150 of those coming to Keokuk, Iowa beginning in January. The program will involve inbound customer service billing work. TLCA is currently hiring for these spots and will remain ramping up through the April of 2013.

“We are very excited to have this work come to us and it is primarily due to the amazing job by the Keokuk, Iowa workforce,” said Thomas Cardella President and Founder. Since opening in Keokuk in 2008 the center has consistently grown and been a pillar for the TLCA organization. “The work that the Keokuk center has done will not only bring jobs to Keokuk but will also give way to more jobs in the state of Iowa.”

All positions will receive guaranteed pay increases every six months, paid training and a comprehensive benefits package. Individuals hired into these positions will require outstanding communication skills, with a background in sales preferred. Successful completion of pre-employment background check and drug screen is required.

David vs. Goliath (Call Center Edition)

November 9th, 2012

Bigger is not always better

(Small Call Center vs Large Call Center)

When looking for an outsourced partner is it better to go with the larger or smaller call center?. Read the rest of this entry »

Small Business and Telemarketing?

October 11th, 2012

B2B sales come with a lot of questions. Pay per click? Buy leads? Linkedin? Direct Mail? Many choices out there and all have challenges and uncertain ROIs. Read the rest of this entry »