TLC Associates Launches Omni Channel B-to-B Service

January 22nd, 2016

CEDAR RAPIDS, IOWA: January 2016 – TLC Associates, a leader in driving business to business revenue in outsourced customer contact centers for Fortune 500 leaders, is launching an omni-channel business service, aimed at helping companies maximize business-to-business communications by integrating across lines of contact. The solution integrates multiple interaction channels: inbound and outbound calls; web-based interactions; social media, back office, chat and email transactions and presents business professionals with standardized information, no matter how they choose to interact.

“Convenience and accuracy are critical in today’s world. Busy executives manage their purchases much the same way consumers do, integrating web and mobile searches, online chats, telephone interactions and texting allows them to research products, answer critical questions and make purchases at anytime, anywhere. Each interaction needs to be ready and available, delivering consistent information.” remarked Thomas Cardella, President and Founder of TLC Associates. “Our clients can now turn to TLC Associates to help them manage the volume of interactions in a way that will bring their customer real-life convenience. The benefit of TLC Associates’ omni-channel B-to-B service is that it distinguishes our clients’ brand among its competitors and increases their customer’s satisfaction.”

“In a recent study by Forrester Research, Building the B2B Omni-Channel Commerce Platform of the Future, more than 60 percent of companies said that their business customers expect omni-channel capabilities from them, and yet, in recent studies, less than 25% of companies are prepared to offer an integrated suite of communication channels for their customers, “ remarked Cardella. “Those companies that did offer omni-channel solutions, and participated in the Forrester study, received more than 30% higher sales revenue and 75% greater customer satisfaction.”

“For one of TLC Associates’ current clients, we have more than doubled their in-house business to business sales conversions, with higher satisfaction ratings, by our efficient use of text and chat mediums as follow ups to their business clients,” said Cardella. “Our representatives are able to develop a closer relationship with business customers. The connection this creates between customers and our teams is proven by consistently higher sales.”

TLC Associates was recently ranked as the 12th largest integrated contact center provider in the world by TMC Net and was awarded the 2015 Customer Experience Innovation award for its SecureRep security solution. For more information, please visit www.tlcassociates.com or call (319) 730-4000.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and has an at home location in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella
President, TLC Associates
(319) 730-4000
thomas.cardella@tlcassociates.com

TLCA’s SecureRep Solution Wins Innovation Award

December 29th, 2015

FOR IMMEDIATE RELEASE

TLC Associates’ SecureRep Solution Awarded 2015
Customer Experience Innovation Award

CEDAR RAPIDS, IOWA, December 8, 2015 – TLC Associates (TLCA), one of the nation’s top privately held customer contact providers, announced today that TMC, a global, integrated media company, has named SecureRep a winner of the 2015 Customer Experience Innovation Award. The SecureRep solution integrates technical innovation with multiple layers of environmental controls, and 100% physical monitoring and tracking to guarantee security of consumers’ personal information during an interaction.

The 2015 Customer Experience Innovation Award recognizes best-in-class companies that are setting the standard in delivering exceptional customer experiences.

TLC Associates leverages its 20+ years of experience in supporting millions of consumers’ communication of personal and financial information to create SecureRep, a 100% secure experience for consumers. The solution spans omni-channel interaction channels: inbound and outbound call, web-based interactions, social media, back office, chat and email transactions.

TLCA’s security innovation, SecureRep, eliminates the call center representative’s access to the consumers’ credit card number and personal information during the interaction, regardless of the interaction channel. “This is done through a complex network comprised of top of the line automated voice/data capture technologies, data leak protection and intrusion detection and protection solutions layered with TLC Associates’ custom-built representative action tracking and monitoring and environmental control solution. Additionally, SecureRep mandates that more customer information be treated as confidential than any other system,” noted Greg Henn, TLC Associates’ Executive Vice President of Technology, Network Security and Compliance.

One of the unique keys to SecureRep’s success is the implementation of exhaustive environmental and monitoring controls that go well above the requirements of PCI Compliance. “TLC Associates’ own innovation in monitoring, tracking, environmental and personal employee controls ensures that TLC Associates can not only monitor, but control representative access and activity. The effect is a top-of-the-line defense across all customer interaction channels.” noted Henn.

SecureRep’s 360-degree view of representative activities tracks and restricts physical access and movement on call floor areas, PC terminals, network paths, and individual representative activity, movement and entries. All cell phones and other external communication or recording devices are forbidden in the center to ensure security. Henn also notes that “TLC Associates continually audits performance of the SecureRep system and continual education for representatives and center management teams.“

“TLC Associates has always taken the security of consumer’s information seriously. All of our interaction centers and technical solutions are 100% PCI DSS compliant and we invest heavily in making sure that our teams are monitored and controlled at every step,” remarked Thomas Cardella, President and Founder of TLC Associates. “The real benefit of increasing our security around the collection and storage of personally identifiable information is consumer satisfaction. If consumers are confident their information is secure when they interact with our client companies, we know that they will choose that company again and again. That is just one of the values that TLC Associates can bring to our clients. Clients know that our representatives are held to a higher standard.”

SecureRep provides automatic encryption of card and transaction details at multiple levels; capability of full scale integration with EMV chip technology; public /private key encryption; numerous layers of password protection and real-time monitoring to identify representative’s movements.

By allowing secure transactions, this fully secure solution manages customer data across multiple contact channels, delivering proven increases in revenue and customer satisfaction. “For one of our clients, we have more than doubled their customer satisfaction, giving them a near 100% average customer satisfaction rating by securing their customer transactions,” said Cardella. “The connection this creates between consumers and our clients is invaluable.”

“Congratulations to TLC Associates for receiving a 2015 Customer Experience Innovation Award. TLC Associates’ SecureRep has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

TLC Associates was recently ranked as the 12th largest integrated contact center provider in the world by TMC Net. For more information, please visit www.tlcassociates.com or call (319) 730-4000.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:
• Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
• Custom Lead Programs uncover sales opportunities and build databases.
• In-Person and Online Events boost brands, enhance thought leadership and generate leads.
• Publications, Display Advertising and Newsletters bolster brand reputations.
• Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
• Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC, please visit www.tmcnet.com.

TLC Associates Contact:
Thomas L. Cardella
President, TLC Associates
4515 20th Avenue, SW
Cedar Rapids, IA 52404
(319) 730-4000
thomas.cardella@tlcassociates.com

TMC Contact:
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com

###

TLC Associates Adds 75 New Jobs to Support New Client

November 12th, 2015

CEDAR RAPIDS, IOWA, November 12, 2015 – TLC Associates (TLCA), one of the nation’s top privately held customer contact providers, is continuing its current growth trajectory, adding a signed agreement with one of the nation’s largest media corporations.

On behalf of Fortune 500 and mid-cap clients across the communications, financial services, publishing, healthcare and agriculture industries, TLCA offers customer service management and sales through integrated contact channels: inbound and outbound calls, email, direct mail, chat and social media.

“This new business-to-business program represents a new endeavor for TLCA. This new program allows us to offer well-paid, professional positions to more seasoned telemarketing and service agents in the area,” stated Thomas Cardella, President and Founder of TLC Associates.

“Being able to continue to grow TLCA and bring more jobs to Iowa is always exciting, but these positions I am particularly thrilled to announce,” noted Cardella. “The Corridor has a number of talented people in service and sales, and this program offers them a more professional career path, and a chance to execute on their talents. These are not your every day call center positions. Offering a greater range of schedules and skills to the area’s professionals is exciting.“

“This Fortune 500 client selected TLCA for their business due to the very high quality of service and sales results our Corridor employees deliver. And we deliver the top level results to our clients each and every day,“ Cardella continued. “What I consistently hear from new and old clients alike is how impressed they are by the professional customer service and sales skills of our teams–and by how much people at TLCA truly enjoy their jobs.“

In order to meet the hiring demand, TLCA is offering on the spot interviews for interested professionals on

Thursday, November 19th from 10 am until 8 pm
Friday, November 20th from 10 am until 8 pm
Saturday, November 21st from 9 am to 1 pm

Interested candidates are asked to join us at 4515 20th Avenue, SW in Cedar Rapids. Candidates may also apply online at anytime at www.tlcassociates.com.

These positions will offer employees a variety of shifts, paid time off, competitive wages, and large bonuses and unlimited commission opportunities. Exact wages vary by position and shift, with full medical benefits available.

“This is an exciting time to work for TLCA. There is so much growth potential.” stated Cardella.

For more information on these positions, or to apply online, please visit www.tlcassociates.com/employment or call (319) 248-4200.

TLC Associates was also recently ranked as the 12th largest integrated contact center provider in the world by TMCNet.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, TLC Associates
4515 20th Avenue, SW
Cedar Rapids, IA 52404
(319) 730-4000 or thomas.cardella@tlcassociates.com

TLC Associates Ranked 12th Largest Call Center Provider In the World

May 28th, 2015

CEDAR RAPIDS, IOWA, May 2015 — TLC Associates (TLCA) was recognized as the industry’s 12th largest call center provider, as ranked by TMC, in its CUSTOMER magazine 30th Annual Top 50 Teleservices Agencies Ranking.

“We are very proud to continue to be ranked among the top call center providers in this industry. Our growth is proof of the trust our clients continually place in us,” stated Thomas Cardella, President, “and of the success our talented representative teams have in meeting client goals.”

“I am excited to share that our ever-growing base of clients continues to drive additional volumes to TLCA because of our quality performance, ensuring that TLCA remains a top provider in the call center industry,” noted Cardella.

TLCA was also ranked by TMC, a global integrated media company, as the 9h largest outbound provider, the 14th largest inbound provider and the 3rd largest interactive provider. The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound.

Stated Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-capacity teleservices agencies.”

The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the May 2015 issue of CUSTOMER magazine. For more information about the award, please visit www.tmcnet.com. For more information about TLC Associates, please visit www.tlcassociates.com or call (319)730-4000.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, TLC Associates
(319) 730-4000 or thomas.cardella@tlcassociates.com

TLC Associates Brings 300 New Jobs in Iowa

April 1st, 2015

CEDAR RAPIDS, IOWA, March 31 2015 – Thomas L. Cardella & Associates (TLCA), one of the nation’s top privately held customer contact providers, is growing, adding more than 300 new jobs to the Cedar Rapids/Iowa City, Iowa corridor. The rapid expansion is driven by a new scope of work from existing Fortune 500 clients in the communications and entertainment industries.

“We are thrilled to be able to offer the Eastern Iowa community, and our current employees, a broader choice of employment opportunities.,” stated Thomas Cardella, President. “With this addition, TLCA will soon be employing more than 900 call center professionals in the Iowa City/ Cedar Rapids corridor alone.”
On behalf of Fortune 500 and mid-cap clients across many industries, TLCA offers customer service management and sales through integrated contact channels: inbound and outbound calls, email, direct mail, chat and social media.

“Our clients have asked us to take on this additional business due to the very high quality of work provided by our Corridor employees. They are impressed by the professional customer service and sales skills of our teams–and by how much people at TLCA truly enjoy their jobs. With our team’s hard work, TLCA has been able to consistently deliver high customer satisfaction ratings and a very direct and positive return on our client’s investment.”

“With this expansion, and a soon to be announced new client,” quoted Cardella, “TLCA will nearly double its size in 2015 and will need to launch a new location. We feel this is a testament to our high quality of service, new offerings and our honest and upfront approach to client relations.”

These positions are inbound customer service, inbound account management and inbound sales positions. Representatives will be helping consumers manage their wireless phone and internet accounts, purchase entertainment and home services packages and troubleshoot home and personal electronics performance.

These positions will offer employees a variety of shifts, paid time off, competitive wages, and large bonus and commission opportunities. Exact wages vary by position and shift, with weekly bonuses and full medical benefits available.

“Additionally, TLCA has a new initiative to ensure that we are exceeding our employee’s expectations. Our centers are being outfitted with expanded employee lounges with home-like settings and entertainment for our employees’ use. We are investing in our employees by increasing wages, offering more contests and prizes, and added professional development opportunities. TLCA has many long-standing employees, with high retention rates that are almost unheard of in this industry, and it is our intention to continue to improve. “

For more information on these positions, or to apply online, please visit www.tlcassociates.com/employment or call (319) 730-4028.
TLC Associates was also recently ranked as the 18th largest integrated contact center provider in the world by TMC Net and is a recent recipient of the Quality Innovation Award offered by TMC Net for its integrated business service.

About Thomas L. Cardella & Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, Thomas L. Cardella & Associates
4515 20th Avenue, SW
Cedar Rapids, IA 52404
(319) 730-4000 or thomas.cardella@tlcassociates.com

###

TLC Associates Wins Customer Experience Innovation Award

February 9th, 2015

Omni Business Solution Honored for Improving Customer Experience
CEDAR RAPIDS, IOWA November 2014 – TLC Associates announced today that TMC, a global integrated media company, has named its Omni Business Solution as a 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
TLC Associates’ Omni Business Solution manages customer touchpoints across every aspect of business,” remarked Thomas Cardella, President and Owner of TLC Associates. “Typical contact centers manage customer interactions at or near the customer direct purchase only. Our Omni Business Solution recognizes that customers interact with businesses at many points and this solution helps integrate their experience and feedback from all of those interactions.”
“For example,” says Cardella, “a major durable goods retail client uses TLCA’s Omni Business Solution for product tests, product and brand marketing services, loyalty program management, goods distribution tracking, mass channel marketing assistance, invoice collections, dealer support, warrantee management, order entry and, finally, end-user satisfaction surveys.”
“This product is really an amalgamation of the work we have been performing for our Fortune 500 clients for years,” continued Cardella. “Our full cycle solution helps clients view their customers not as a series of transactions, but as one continuous relationship. We are proud to be positioning our clients to deliver industry-leading service.”
“The close customer connection our clients receive with this integrated solution has proven to be invaluable, delivering increased customer satisfaction and driving up client return on investment.” said Cardella, ”It is a key reason our company is experiencing exponential growth.”
“Congratulations to TLC Associates. Its Omni Business Solution has been selected for this award because of its ability to advance the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
TLC Associates was also recently ranked as the 18th largest integrated contact center provider in the world by TMC Net. For more information, please visit www.tlcassociates.com or call (319) 730-4000.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and has a quality assurance specialty location in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC:
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information

Company Contact:
Thomas L. Cardella
President, Thomas L Cardella & Associates
(319) 730-4000
thomas.cardella@tlcassociates.com

TMC Contact:
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com

###

Thomas Cardella & Associates to Add 60+ Jobs in Coralville, IA

August 20th, 2014

Thomas L. Cardella & Associates to Add 60+ jobs in Coralville, Iowa

New Client Program Spurs Expansion

CEDAR RAPIDS, IOWA, August 2014 – Thomas L. Cardella & Associates (TLCA) is adding more than 60 jobs to its Coralville, Iowa center. The expansion is driven by a new scope of work from an existing Fortune 500 client in the communications industry. With this addition, TLCA will soon be employing nearly 800 professionals in the Iowa City/ Cedar Rapids corridor alone.

“When presented with new business opportunities, we know we could place the business in a number of locations. However, we are committed to Eastern Iowa’s growth. We find that the caliber of professionals we are able to hire is exceptional in the Corridor,” stated Thomas Cardella, President.

“Our client has asked us to take on this additional business due to the very high quality of work provided by our Coralville employees. They are impressed by the professional skills and friendly demeanor of our teams– and by how much people at TLCA seemed to enjoy their jobs. With our Coralville team’s hard work, TLCA has been able to consistently deliver high customer satisfaction ratings and a very direct and positive return on our client’s investment. We are excited to be selected to grow with this client and offer more opportunities for professionals in the Corridor. ”

On behalf of Fortune 500 and mid-cap clients across many industries, TLCA offers customer service management and sales through integrated contact channels: inbound and outbound calls, email, direct mail, chat and social media.

These positions will be primarily inbound customer service professional positions, helping consumers manage their wireless phone accounts. Positions will start at $11 an hour guaranteed wage, with weekly bonuses and benefits.

For more information on these positions, please visit www.tlcassociates.com/employment or call (319) 248-4200.

About Thomas L. Cardella & Associates

Thomas L. Cardella & Associates is a 100% employee-owned company, offering a unique combination of experience, and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment. Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened. Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as a entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one location in El Paso, Texas, with more than 900 employees. For more information about Thomas L. Cardella & Associates or our opportunities for employment, please visit www.tlcassociates.com.

Contact

Thomas L. Cardella, President, Thomas L. Cardella & Associates

(319) 730-4000 or thomas.cardella@tlcassociates.com

Governor Branstad to Celebrate Thomas L. Cardella & Associates’ Grand Opening

June 4th, 2014

CEDAR RAPIDS, IOWA, June 2014 – Thomas L. Cardella & Associates (TLCA) is hosting a grand opening of its new corporate location, 4515 20th Avenue, SW, in Cedar Rapids. Governor Branstad will be in attendance to commemorate the company’s growth.  

WHEN: Tuesday, June 10th

             TIME: 1:30- 2:30 pm

            WHERE: 4515 20th Avenue, SW, Cedar Rapids, IA

After a tour of the facility, the Governor will be speaking about local job creation and its impact on Iowa’s economic future. Thomas Cardella, Founder and President of TLCA, will also provide comment on his commitment to growing jobs in Eastern Iowa.

TLCA began transitioning its business into the building at 4515 20th Avenue in October of 2013. “We simply outgrew our former location. Our continued growth is proof of the trust our clients place in us,” stated Thomas Cardella, Founder and President, “and of the success our talented representative teams have in meeting and exceeding client goals.”

Today, Thomas L Cardella & Associates employs approximately 320 professionals in the new location and is projected to employ 500 in Cedar Rapids by the end of the year, and 1,000 in Iowa overall. “We have several initiatives for growth in the very near future that are well suited to the available workforce in the Cedar Rapids area,” said Cardella. “We continue to drive business to this facility largely because of the customer–focused employees we find.”

The building is familiar to many of the TLCA long-term employees, having formerly housed Access Direct, another call center business founded by Thomas Cardella. The building has housed call center operations since Access Direct occupied it first in 2000. TLCA was recently ranked as the 18th largest integrated contact center provider in the world.

About Thomas L Cardella & Associates

Thomas L. Cardella & Associates is a 100% employee-owned company, offering a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment.  Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened.  Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as an entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, with more than 900 employees. For more information about Thomas L Cardella & Associates, please visit www.tlcassociates.com.

 Contact

Thomas L. Cardella, President, Thomas L Cardella & Associates

(319) 730-4000 or thomas.cardella@tlcassociates.com

Thomas L. Cardella & Associates Ranked 18th Largest Global Call Center Provider

May 7th, 2014

Customer-Top-50-13

CEDAR RAPIDS, IOWA, May 2014 — TLC & Associates (TLCA) was recognized as the industry’s 18th largest call center provider, as ranked by TMC, in its CUSTOMER magazine 29th Annual Top 50 Teleservices Agencies Ranking.

“We are very proud to continue to be ranked among the top providers in this industry. Our growth is proof of the trust our clients continually place in us,” stated Thomas Cardella, President, “and of the success our operations and talented representative teams have in meeting client goals.”

“I am excited to share that our ever-growing base of clients continues to drive additional volumes to TLCA because of our quality performance, ensuring that TLCA remains a top provider in the call center industry,” noted Cardella.

TLCA was also ranked by TMC, a global integrated media company, as the 11th largest outbound provider, the 16th largest inbound provider and the 17th largest interactive provider.

The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound.

Stated Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-capacity teleservices agencies.”

The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2014 issue of CUSTOMER magazine. For more information about the award, please visit www.tmcnet.com. For more information about TLC & Associates, please visit www.tlcassociates.com or call (319)730-4000.

About TLC & Associates
TLC & Associates is a 100% employee-owned company, offering a unique combination of experience, and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment. Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened. Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as a entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one in El Paso, Texas, with more than 900 employees. For more information about TLC & Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, TLC & Associates
(319) 730-4000 or thomas.cardella@tlcassociates.com

TLC & Associates Adds Two New Fortune 500 Clients

May 2nd, 2014

CEDAR RAPIDS, IOWA, April 2014 — TLC & Associates (TLCA) has been selected by two of the nation’s leading Fortune 500 companies to handle their critical customer communications. The clients represent industry leaders in the retail industry and cable television services. With these additions, TLCA will soon be entrusted to represent more than 25 Fortune 500 and mid-cap customers across a gamut of industries: healthcare, insurance, financial services, retail, communications and manufacturing clients.

“These clients selected TLCA because of the high quality work of our employees. We were able to show these clients how our teams provided a very direct and positive return on their investment.” Stated Thomas Cardella, President. “They were also impressed by the professional skills and friendly demeanor of our teams- and by how much people at TLCA seemed to enjoy their jobs.”
TLCA offers direct customer management and sales through a variety of contact channels, inbound and outbound calls, email, direct mail, chat and social media. They provide professional services in four locations: Cedar Rapids, Coralville, Keokuk, and Marshalltown.

“We are thrilled to be able to add these companies to our ever-growing list of clients. We are equally excited about the additional growth this will mean to the Corridor and the professional jobs this will provide for the area.” said Thomas Cardella, President.

For more information, please visit www.tlcassociates.com or call (319) 730-4000.

About Thomas L. Cardella & Associates
Thomas L. Cardella & Associates is a 100% employee-owned company, offering a unique combination of experience, and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment. Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened. Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as a entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, with more than 900 employees. For more information about Thomas L. Cardella & Associates or our opportunities for employment, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, Thomas L. Cardella & Associates
(319) 730-4000 or thomas.cardella@tlcassociates.com